Customer Field Technician

1 week ago

Adelaide, South Australia NBN Co Full time
Job Expectations

As a Customer Field Technician with NBN Co, you will play a vital role in delivering exceptional customer service and transforming Australia's digital landscape. You will be responsible for installation, repair, and maintenance of NBN products and services, working in multiple environments both internal and external.

A Bit About Your Role

As a Customer Field Technician, you will be working on customer service field tasks across all NBN technologies. This is an autonomous role where you will be responsible for:

  • Cabling installation (copper and fibre) including jointing, jumpering, and splicing
  • Customer premises installation of NBN Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of NBN cabling networks and NBN CPE

Your typical day could include any or all of the above functions while delivering exceptional customer service within your role. You will work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A Bit About You

We are seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current and clean Driver's License and strong and personable communication skills, both written and verbal.

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