Claims Consultant, Accident Insurance Specialist

4 weeks ago

Sydney, New South Wales, Australia Berkshire Hathaway Specialty Insurance Full time

At Berkshire Hathaway Specialty Insurance, we are seeking a skilled Claims Consultant to join our Sydney office. This exciting opportunity is for a Claims Consultant, specialising in Accident and Health (A&H). The successful candidate will report directly to the A&H Claims Manager and will be a great opportunity for an experienced Claims professional to expand their scope of experience in a highly collaborative team environment dedicated to providing best in class claims service.

Duties & Responsibilities:

  • Manage high value group personal accident claims and assist with managing A&H referrals from Third Party Administrators (TPA).
  • Assess policy coverage, claim reserving and where possible, identify and pursue recovery opportunities.
  • Provide high levels of customer service with clear communication to insureds and brokers with a proactive approach to achieving strong results for insured.
  • Be the market face of A&H claims for BHSI and work together with customers, brokers and vendors to drive claims to timely and appropriate solutions.
  • Work closely with underwriters and actuaries to report on claim developments and trends and support the delivery of BHSI's plans, goals and objectives.
  • Work closely with the Claims Operations and IT teams to develop and improve systems and processes for effective claims handling.
  • Participate and execute process improvement activities in the team based on interaction and collaboration with the stakeholders.
  • Work with the underwriting team in developing new products and wordings.
  • As needed travel to customer / broker meetings, site inspections, mediations, conferences etc.

Qualifications, Skills and Experience:

  • At least 3 years of Accident & Health claim handling experience.
  • Ability to work independently and assimilate learning materials on many different subjects from various sources.
  • Excellent customer service, interpersonal and written communication skills.
  • Ability to work both autonomously and in a team environment.
  • Strong time management and organization skills, and ability to manage a high volume of frequency claims.

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