Incident and Problem Resolution Specialist

High availability is paramount in IT, and as an Incident and Problem Manager you will oversee ICT incidents from start to resolution, driving root cause prevention and ensuring seamless service delivery.Key ResponsibilitiesCoordinate major incident responses, collaborating with technical teams to restore services promptly.Classify, prioritize, escalate,...

Ongoing- Salary: $94 729 to $105 669 plus 15.4% superannuation- Canberra, ACT**Employment Opportunity**The Incident and Problem Manager (IPM) is a critical role in the IT Service Support team. This position offers the successful applicant the opportunity to create a real difference in the management of incidents and problems, with the potential to positively...

Job DescriptionThe IT Incident Manager will oversee the resolution of ICT incidents from start to completion, ensuring high service availability through root cause prevention and timely reporting.Key responsibilities include:Leading major incident responses, coordinating technical teams to restore services swiftly in line with ITIL standards.Monitoring...

OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention. Key Criteria Australian Citizens with a TSPV clearanceAbility to commence early...

Incident Management SpecialistKey Responsibilities:Develop and maintain incident management policies, procedures, and standards to ensure effective identification, escalation, and resolution of critical incidents.Chair regular meetings to review and assess the status of incidents, assign priorities, and coordinate response activities.Lead cross-functional...

Key Incident Resolution SpecialistOur team is responsible for restoring high-priority incidents within agreed Service Level Agreements (SLAs). The Key Incident Resolution Specialist plays a crucial role in ensuring incident backlogs are managed efficiently, post-incident reviews are produced, and technical bridges are hosted.This role involves:Tracking...

Role OverviewWe are seeking a skilled Major Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in incident management and excellent communication and leadership skills.Main ResponsibilitiesDevelop and maintain incident management policies and procedures to govern the identification, escalation, and resolution...