Incident and Problem Manager

1 day ago

Canberra, ACT, Australia Vectiq Full time
Overview

Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.

Responsibilities
  • Incident Management: Lead major incident responses, coordinating technical teams to restore services swiftly. Ensure incidents are classified, prioritised, escalated, resolved, and closed in line with ITIL standards. Monitor incident trends, deliver timely reporting, and maintain clear stakeholder communication.
  • Problem Management: Document and manage problems to resolution, ensuring permanent fixes. Facilitate post-incident reviews. Govern the Known Error Database (KEDB) and collaborate with change and release teams.
About You
  • Proven experience managing enterprise-level IT incident and problem management functions.
  • Strong knowledge of ITIL v3 or v4 practices.
  • Experience coordinating major incident response across technical and business teams.
  • Excellent communication and stakeholder engagement skills.
  • Ability to lead governance and continuous improvement activities in high-pressure ICT environments.

If you hold a current TSPV clearance and have transferable skills that could transition into this role, we encourage you to apply.

To apply, click APPLY NOW or send your CV to monica.cabardo@vectiq.com.au

Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

#J-18808-Ljbffr

  • Incident And Problem Manager

    5 days ago

    Canberra, ACT, Australia Clearcompany Full time

    Vectiq is seeking anIT Incident and Problem Managerto support a high-profile Federal Government department in Canberra.This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

  • Incident and Problem Manager

    2 days ago

    Canberra, ACT, Australia Vectiq Full time

    OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

  • Enterprise IT Incident

    6 hours ago

    Canberra, ACT, Australia beBeeProblem Full time $116,472 - $137,569

    High availability is paramount in IT, and as an Incident and Problem Manager you will oversee ICT incidents from start to resolution, driving root cause prevention and ensuring seamless service delivery.Key ResponsibilitiesCoordinate major incident responses, collaborating with technical teams to restore services promptly.Classify, prioritize, escalate,...

  • IT Incident Management Professional

    22 hours ago

    Canberra, ACT, Australia beBeeIncidentManager Full time $90,000 - $125,000

    About the RoleWe are seeking an IT professional to manage ICT incidents and drive root cause prevention to ensure high service availability.This role oversees incident response, classification, prioritization, escalation, resolution, and closure in line with ITIL standards.Key ResponsibilitiesLead major incident responses, coordinating technical teams to...

  • Major Incident Manager

    3 days ago

    Canberra, ACT, Australia Capgemini Full time

    Capgemini Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Major Incident Manager role at CapgeminiCapgemini Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Major Incident Manager role at CapgeminiGet AI-powered advice on this job and...

  • Major Incident Manager

    5 days ago

    Canberra, ACT, Australia Capgemini Full time

    Capgemini Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Major Incident Manager role at CapgeminiCapgemini Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Major Incident Manager role at CapgeminiGet AI-powered advice on this job and...

  • Incident Manager

    4 weeks ago

    Canberra, ACT, Australia Leidos Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$95,600.00/yr - $141,470.00/yrDescriptionWe're a 'Family Friendly' certified workplace – we understand...

  • Incident Manager

    4 weeks ago

    Canberra, ACT, Australia Leidos Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$95,600.00/yr - $141,470.00/yrDescriptionWe're a 'Family Friendly' certified workplace – we understand...

  • Incident Response Specialist

    6 days ago

    Canberra, ACT, Australia beBeeCyberSecurity Full time $150,000 - $220,000

    Cyber Security Incident LeadJob Summary:We are seeking a Cyber Security Incident Lead to join our team.The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.This role is responsible for analyzing and resolving complex security incidents.Main Responsibilities:Analyzing and...

  • Cyber Security Incident Responder

    2 hours ago

    Canberra, ACT, Australia beBeeSecurity Full time $98,500 - $120,303

    Incident Response ProfessionalJob DescriptionThe role of an Incident Response Specialist involves leading the investigation and containment of cyber security incidents across a range of system and technology types. This includes monitoring SIEM platforms for security concerns, providing tuning based on system performance, and developing new detection content...