Incident and Problem Manager
2 weeks ago
Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.
Key Criteria
- Australian Citizens with a TSPV clearance
- Ability to commence early to mid 2026
ResponsibilitiesIncident Management
• Lead major incident responses, coordinating technical teams to restore services swiftly.
• Ensure incidents are classified, prioritised, escalated, resolved, and closed in line with ITIL standards.
• Monitor incident trends, deliver timely reporting, and maintain clear stakeholder communication.
Problem Management
• Document and manage problems to resolution, ensuring permanent fixes
• Facilitate post-incident reviews
• Govern the Known Error Database (KEDB) and collaborate with change and release teams.
About You
• Proven experience managing enterprise-level IT incident and problem management functions.
• Strong knowledge of ITIL v3 or v4 practices
• Experience coordinating major incident response across technical and business teams.
• Excellent communication and stakeholder engagement skills
• Ability to lead governance and continuous improvement activities in high-pressure ICT environments.
If you hold a current TSPV clearance and have transferable skills that could transition into this role, we encourage you to apply.To apply, click APPLY NOW or send your CV to
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