
Financial Investigation Specialist
2 days ago
As a Financial Investigation Specialist, you will play a pivotal role in safeguarding our customers from fraudulent activities. This entails thorough investigations to identify and prevent financial scams.
You will be part of a team dedicated to maintaining the highest standards of financial crime investigation and ensuring timely resolutions for our customers.
Your key responsibilities include:
- Conducting comprehensive financial investigations following established protocols.
- Managing a workload of financial cases with empathy, confidence, and a solution-focused approach.
- Handling incoming and outgoing calls related to potential fraud and scam events.
- Accurately recording reports, case evidence, and communications.
- Investigating payment/system alerts for possible fraudulent activity.
To excel in this role, you will need:
- Experience or exposure to case investigation techniques, including evidence management and presentation.
- A minimum of 1+ years' experience in the financial services industry or a similar role.
- Customer service experience and relevant industry qualifications or studies.
- Strong negotiation, planning, organizational skills, and excellent verbal and written communication skills.
We offer a range of benefits to support your growth and wellbeing, including:
- Support for professional development and wellbeing.
- Flexible work options.
- Discounts on banking products and services.
We strive for an inclusive workplace where everyone feels valued and respected.
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