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Program Delivery Manager
2 months ago
The Program Delivery Manager - Retail will play a critical role in championing change and transformation by bringing strategic projects to life in our stores. This individual will be responsible for scoping, sizing, forecasting the retail requirements, prioritizing new initiatives, reporting to key stakeholders, and ensuring successful execution.
The successful candidate will have a deep understanding of and anticipation of the needs and priorities of our retail team, including customer-first, operations, performance, and capability. They will champion these throughout the discovery, business case creation, process design, and development stages.
Key Responsibilities
- Partner with other teams in the ideation and discovery phase to gather requirements, perform an impact assessment, and ensure they have all relevant retail considerations to accurately scope and size new initiatives.
- Facilitate the retail endorsement, prioritization, and resource allocation process.
- Support design and development for projects and initiatives impacting retail, considering the impacts of change and adoption.
- Regular status reporting and analysis of lead indicators that provide insight into delivery success.
- Identify and manage risks that relate to realizing desired outcomes and benefits.
- Project manage the activities and resources surrounding retail readiness, implementation, hypercare, and transition to Business As Usual (BAU).
- Act as the liaison for key stakeholders to communicate and escalate information relevant to retail.
Requirements
- Previous experience coordinating cross-functional projects and managing a broad range of stakeholders (ideally 2+ years).
- Strong interpersonal skills with demonstrated experience building relationships, working collaboratively, and influencing.
- Highly adaptable with strong reporting and communication capabilities.
- Previous retail store and/or central operations experience is highly desirable.
- Strong collaboration and ability to communicate at all levels of the business.
- Organized and disciplined way of working, across multiple moving projects and expectations.
- Comfortable dealing with ambiguity as plans move from ideation through to commencement.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
MECCA Brands is a company that values innovation, collaboration, and customer satisfaction. We are committed to providing our team members with opportunities for growth and development, as well as a range of benefits and perks. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
