Customer Service and Support Representative
2 days ago
Experience a fulfilling career with 3001 DXC Technology Australia Pty Limited as a Customer Service and Support Representative. This exciting opportunity is based in Sydney, NSW.
About the RoleAs a Customer Service and Support Representative, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of inquiries and issues.
We are seeking a highly skilled and motivated individual to join our team. The ideal candidate will have a proven track record of providing top-notch customer service, resolving complex issues, and maintaining accurate records of customer interactions.
The successful applicant will possess excellent communication and interpersonal skills, with the ability to work collaboratively with internal stakeholders to ensure seamless customer experiences.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and effective manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal stakeholders to ensure seamless customer experiences
- Provide basic technical support and troubleshooting for products or services
To be considered for this role, you will require:
- A relevant tertiary qualification in business or a related discipline
- Proven people management experience at a senior level
- Financial management skills
- Experience analysing and interpreting statistical and performance-related data
- Strategic ability and planning and execution skills
- Technical knowledge/industry experience: sound understanding of crucial agent remuneration drivers
- Commitment to the philosophy of a case management model of practice
- Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems outcomes
We offer a competitive salary package, estimated to be around $65,000 - $85,000 per annum, depending on experience. You will also receive:
- A comprehensive training program to develop your skills and expertise
- Ongoing support and guidance from experienced colleagues
- A dynamic and inclusive work environment that fosters growth and development
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. At 3001 DXC Technology Australia Pty Limited, we pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients.
We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action by developing and implementing societal initiatives within our Social Impact Practice.
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