Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia Woodforde Group Full time

About the Role

We are seeking a Temporary Customer Service Representative to support our client's team during the busy lead-up to the holiday season. This role will be fast-paced and demands strong customer service skills, problem-solving abilities, and proficiency in data entry and Microsoft Office.

Your Key Responsibilities

  • Deliver exceptional customer service via phone and email
  • Manage the email inbox and triage emails to the appropriate teams
  • Respond to customer emails as needed
  • Resolve customer queries, including website-related issues
  • Perform accurate data entry

About You

You will have outstanding customer service skills, combined with strong critical thinking and the ability to think on your feet. Using your initiative, you will make key decisions and resolve customer issues with confidence. Your previous customer service experience will help you excel in this busy role, and you'll have the chance to work for a leading FMCG company in a supportive, team-oriented environment.

What's in it for You

This is a fantastic temporary, full-time opportunity that will start immediately and continue until the end of the holiday season. You'll be part of a collaborative, down-to-earth team, working in a beautiful open-plan office with onsite parking.



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