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Customer Service Representative
2 months ago
Join Engineering Networks Pty Ltd, a leading provider of exceptional solutions in the electrical, industrial, data, and lighting sectors, as a Customer Service Representative. In this pivotal role, you will play a key part in maintaining our outstanding customer service standards.
Key Responsibilities:- Manage order entry and handle 40-60 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
- Utilise Salesforce and other systems to manage and update customer data accurately.
- Handle email inquiries promptly and effectively, averaging up to 60 emails per day.
- Learn about clients' products offering additional advice and suggest additional products if required by customers.
- Proven track record in an administration-based customer service role, offering sales support and supporting product enquiries.
- Proven track record in call management and customer-focused interactions.
- Strong problem-solving skills with a keen attention to detail.
- Sales order management experience.
- Ability to adapt to change and thrive in a fast-paced environment.
- Team focussed with a friendly and calm demeanor.
- Experience with Salesforce – highly regarded.
- Prior exposure to the electrical industry or related fields is a plus.
- Friendly and supportive team environment.
- $68,000- $72,000 + Superannuation per annum.
- Working for a diverse company with the opportunity for career growth.