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Customer Service Representative

2 months ago


Sydney, New South Wales, Australia Engineering Networks Pty Ltd Full time
Customer Service Representative

Join Engineering Networks Pty Ltd, a leading provider of exceptional solutions in the electrical, industrial, data, and lighting sectors, as a Customer Service Representative. In this pivotal role, you will play a key part in maintaining our outstanding customer service standards.

Key Responsibilities:
  • Manage order entry and handle 40-60 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
  • Utilise Salesforce and other systems to manage and update customer data accurately.
  • Handle email inquiries promptly and effectively, averaging up to 60 emails per day.
  • Learn about clients' products offering additional advice and suggest additional products if required by customers.
Requirements:
  • Proven track record in an administration-based customer service role, offering sales support and supporting product enquiries.
  • Proven track record in call management and customer-focused interactions.
  • Strong problem-solving skills with a keen attention to detail.
  • Sales order management experience.
  • Ability to adapt to change and thrive in a fast-paced environment.
  • Team focussed with a friendly and calm demeanor.
  • Experience with Salesforce – highly regarded.
  • Prior exposure to the electrical industry or related fields is a plus.
What We Offer:
  • Friendly and supportive team environment.
  • $68,000- $72,000 + Superannuation per annum.
  • Working for a diverse company with the opportunity for career growth.