Digital Customer Conversion Strategist

6 days ago

Sydney, New South Wales, Australia beBeeEcommerce Full time $100,000 - $125,000
Enhance Customer Conversion

As a pioneering luxury retailer, we have set the highest standards of quality in all aspects of our business. From our masterpieces to our people, every aspect of our business has been designed to inspire clients to express and celebrate the beauty of love.

Our E-Commerce Manager will be responsible for driving customer conversion on our website through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization. They will collaborate closely with our marketing team to ensure that all initiatives on our website prioritize customer experience, drive sales, build brand equity, and deliver seamless shopping experiences.

Key Responsibilities:

  • Develop and execute website conversion strategies to maximize online purchases, influencing consumer browsing behavior.
  • Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity.
  • Oversee the personalization plan, including the online product recommendation engine, in collaboration with our global teams.
  • Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
  • Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.
  • Define and manage our performance marketing strategy to drive qualified traffic and conversion.

About You

To succeed in this role, you must have:

  • Minimum of 3-5 years of experience in a performance digital environment.
  • Good understanding of omni-channel customer management across website and in-store.
  • Strong analytical and troubleshooting skills with a passion for testing and optimizing.
  • Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
  • Great business acumen and strong analytical and project management skills.
  • Good verbal and written communication skills.

Why Us?

  • Generous salary, employee discounts, and milestone gifts.
  • High-performing, caring, fun, and dynamic team.
  • Culture focused on wellbeing, innovation, and growth.
  • Continuous growth opportunities, international mobility program, and never-ending training and individual up-skilling opportunities.
  • Great coaching and mentoring from highly experienced management team.
  • An opportunity to make an impact, drive the business, and coach teams.

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