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Expert Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Senior Fiserv Signature Platform Support Engineer to join our team.
Job DescriptionThis role will be responsible for providing expert-level support for the Fiserv Signature platform across multiple modules.
- Provide Level 2 and Level 3 support for Fiserv Signature platform modules
- Must have 2 to 3 years of experience in supporting Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio)
- Understanding of Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation
- Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes.
- Hands-on experience troubleshooting complex issues across various platform modules and related integrations.
- Exposure to leverage APM tool AppDynamics and Splunk for incident and problem investigation
- Strong knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment.
- Experience working with database technologies Oracle and basic SQL query skills.
- Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
- Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a team-oriented environment.
Other Requirements:Candidates must be able to analyze and resolve escalated incidents, working to restore service in accordance with SLAs and business priorities.
