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Ambassador of Exceptional Service
3 weeks ago
The Customer Experience team member will be the face of our organization, delivering exceptional service and support to residents and visitors. This includes maintaining a positive and friendly attitude in all interactions, resolving customer complaints in a timely and professional manner, and communicating effectively with colleagues and management to ensure seamless delivery of services.
Our ideal candidate will possess exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.
Responsibilities:
- Deliver exceptional customer service and support to residents and visitors.
- Maintain a positive and friendly attitude in all interactions.
- Resolve customer complaints in a timely and professional manner.
- Communicate effectively with colleagues and management to ensure seamless delivery of services.
- Continuously improve customer experience through innovative solutions and ideas.
Perks & Benefits:
- Annual flu vaccinations and skin checks.
- Insurance discounts up to 10% with top providers.
- A month dedicated to well-being and health, plus a day off to celebrate.
- A passionate work environment that inspires and energizes.
- Birthday leave.
- Generous referral bonuses (up to $5k).
- EAP, Sonder & Duress support.
By joining our organisation, you'll have the opportunity to make a real difference in the lives of our customers. We're committed to creating a supportive and inclusive work environment where everyone feels valued and empowered to succeed.
