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Service Experience Professional

3 weeks ago

City Of Stirling, Australia beBeeCustomer Full time $60,000 - $80,000
About the Role

We're looking for a skilled and organised professional to join our high-performing team in a key front-of-house role supporting our service department. This position creates a seamless experience for every guest.

Key Responsibilities
  • Greet guests, manage bookings and enquiries efficiently
  • Liaise between customers and workshop technicians ensuring effective communication
  • Provide updates, advice and accurate quotes to enhance customer satisfaction
  • E nsure each guest is kept informed throughout their vehicle's service journey
  • Support the team to achieve customer satisfaction and department goals
Requirements
  • Previous experience in a Service Advisor or customer service role (automotive preferred)
  • Excellent communication and interpersonal skills to build strong relationships
  • Strong organisational and time-management ability to prioritise tasks effectively
  • A team player with a proactive attitude focused on delivering exceptional guest experiences
  • Current driver's licence

Be part of a dynamic company where you can grow and develop your career.

A comprehensive development program offers training opportunities to enhance your skills and knowledge.

An Employee Assistance Program provides access to support services including mental health, financial advice and stress management.

Our extensive employee benefits include discounts on accommodation, private health insurance, vehicle purchasing and maintenance, additional paid maternity leave for eligible team members, and more...

How to Apply

If you're ready to take your service skills to the next level in a fast-paced and supportive environment, we'd love to hear from you. Apply now with your resume and let's discuss further.