Chief Guest Experience Officer

1 week ago

City Of Stirling, Australia beBeeLeader Full time $60,000 - $90,000
Job Overview

We are seeking an experienced leader to join our team as an Assistant Venue Manager.

The successful candidate will be a hands-on, guest-focused leader who motivates their team to create unforgettable experiences. They will be responsible for leading with energy, boosting revenue, creating engaging spaces, supporting their team, handling operations, and cultivating culture.

  • Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences.
  • Boost Revenue: Run efficient shifts, drive up sales to enhance the guest experience and go the extra mile to impress our guests.
  • Create Engaging Spaces: Transform our venue into a fun and welcoming destination.
  • Support Your Team: Inspire and coach a high-energy team of customer service professionals.
  • Handle Operations: Take on front of house & back of house portfolios like rosters, training, performance management, forecasting, and more.
  • Cultivate Culture: Build a collaborative, inclusive environment that makes coming to work exciting.
  • Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue.

What You'll Need:

  • Minimum 1 year people management experience.
  • A valid RSA and Working with Children Check.
  • Availability to work nights and weekends.
  • An obsession with providing exceptional guest experiences.
  • Experience in driving revenues on shift.
  • Proactive, with a sense of urgency and a positive can-do attitude.
  • Excellent written and verbal communication skills.
  • Well-organized planner who works well under timeline pressures and tackling multiple priorities.
  • Capable problem-solver and thinking on your feet.
  • Proven ability to build and manage relationships with different stakeholders.
  • A desire to grow and take the business to new heights.

Dont let self-doubt hold you back We hire for attitude, not skills, so dont rule yourself out just yet. You might be the perfect fit for our dynamic communities



Key Responsibilities
  • Operate in line with company values and policies.
  • Develop and implement strategies to increase revenue and improve overall performance.
  • Maintain accurate records and reports as required.
  • Build and maintain effective working relationships with colleagues, customers, and external partners.
  • Contribute to a culture of continuous improvement and innovation within the organization.

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