Motor Vehicle Assessor

1 month ago

Welshpool, Australia RAC WA Full time

About the Role

We are seeking a skilled Motor Vehicle Assessor to join our team at RAC WA. As a Motor Vehicle Assessor, you will play a critical role in assessing damaged motor vehicles and caravans, determining damage costs, and recommending cost-effective methods of claim settlement.

Key Responsibilities

  • Assess damaged motor vehicles and caravans to determine damage costs
  • Recommend cost-effective methods of claim settlement in accordance with policy conditions, manufacturers' repair specifications, and quality expectations
  • Provide consistent and efficient repair management practices within measured service and cost targets
  • Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions
  • Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
  • Provide exceptional customer service to RAC's members and stakeholders
  • Overcome objections and handle disputes and complaints at first point of contact

Requirements

  • Relevant trade qualifications in Panel Beating or Spray Painting
  • At least 2 years post-apprenticeship experience in the motor vehicle repair industry
  • Strong customer service, negotiation, and communication skills
  • Demonstrated analytical and problem-solving skills
  • Flexibility and enthusiasm in a professional work environment
  • Must have a current and unrestricted driver's license
  • Quoting or estimating experience within the smash repair industry is desirable
  • Commitment to putting members at the centre of everything you do

What We Offer

  • Motor vehicle, mobile phone, and laptop to fulfill the duties associated with the role
  • Training and development to set you up for success in your role
  • A workplace culture where our people feel valued, respected, and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose-led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services
  • Opportunities for community engagement and corporate volunteering

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