Motor Assessor Role

3 weeks ago

Port Welshpool, Victoria, Australia RAC WA Full time

Job Title: Motor Assessor

Due to continued growth, RAC WA has an opportunity available for a Motor Assessor to work within the Perth Metro area, with the possibility of also working from home. This role requires the use of industry experience to assess motor vehicles, along with customer service skills to negotiate between RAC, members, and repairers, ensuring a fair and reasonable outcome for all.

Key Responsibilities:

  • Assess damaged motor vehicles and caravans to determine damage costs.
  • Recommend cost-effective methods of claim settlement in accordance with policy conditions, manufacturers' repair specifications, and quality expectations.
  • Provide consistent and efficient repair management practices within measured service and cost targets.
  • Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition.
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions.
  • Adhere to the Motor Vehicle Insurance and Repair Industry Code of Conduct.
  • Provide exceptional customer service to RAC's members and stakeholders.
  • Overcome objections and handle disputes and complaints at first point of contact.

Requirements:

  • Relevant trade qualifications in Panel Beating or Spray Painting.
  • At least 2 years post-apprenticeship experience in the motor vehicle repair industry.
  • Strong customer service, negotiation, and communication skills.
  • Demonstrated analytical and problem-solving skills.
  • Flexibility and enthusiasm in a professional work environment.
  • A current and unrestricted drivers license.
  • Quoting or estimating experience within the smash repair industry is desirable.
  • Commitment to putting members at the centre of everything.

What RAC WA Offers:

  • Motor vehicle, mobile phone, and laptop to fulfill the duties associated with the role.
  • Training and development to set you up for success in your role.
  • A workplace culture where our people feel valued, respected, and empowered.
  • Work in flexible ways that meet work/life commitments and support wellbeing.
  • Be part of a purpose-led organisation that gives back to the WA community.
  • An environment that values ongoing career development.
  • Free Roadside Assistance and discounts on RAC products and services.
  • Opportunities for community engagement and corporate volunteering.

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