Motor Assessing Manager

7 days ago

Port Welshpool, Victoria, Australia RAC WA Full time

About the Role:

We are seeking an experienced Motor Assessing Manager to join our Motor Assessing team in Welshpool. As a key member of our team, you will be responsible for managing the daily motor assessing operations and repair management practices of assigned regions and teams.

Key Responsibilities:

  • Ensure consistent and effective solutions to members throughout the motor claims lifecycle and repair management.
  • Coordinate workload distribution of motor assessing operations.
  • Ensure member complaints are managed in line with dispute resolution and complaints handling procedures, including escalated, technical or complex claims.
  • Assess, develop and implement initiatives to deliver continuous improvements.
  • Coach and develop team members to ensure reliable and consistent claims management processes are delivered.
  • Identify skills and knowledge gaps and coordinate appropriate learning and development solutions.
  • Support the Motor Assessing Operations Manager with implementing associated initiatives aligned to the business strategy.

About You:

To be successful in this role, you will have a qualification in Automotive Body Repair Technology (panel beating/spray painting) or Automotive Mechanical Technology. You will also have experience within the Motor Vehicle Assessing Industry, including experience in motor insurance claims handling and motor repair assessment, technical motor vehicle repair processes, and managing a team in vehicle loss assessment.

What We Offer:

  • A workplace culture where our people feel valued, respected, and empowered.
  • Work in flexible ways that meet work/life commitments and support wellbeing.
  • Be part of a purpose-led organisation that gives back to the WA community.
  • An environment that values ongoing career development.
  • Free Roadside Assistance and discounts on RAC products and services.

We strive to create greater value for our members and deliver on our purpose to be "The driving force for a better WA". If you are passionate about delivering a quality member experience through professional and efficient service, we encourage you to apply.

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