Senior Motor Vehicle Assessor

1 week ago


Port Welshpool, Victoria, Australia RAC of WA Full time

As a Senior Motor Vehicle Assessor with the RAC of WA, you will play a key role in assessing damaged motor vehicles and caravans to determine damage costs. With your industry experience and excellent customer service skills, you will negotiate between RAC, members, and repairers to ensure fair and reasonable outcomes.

Key Responsibilities:
  • Assess damaged motor vehicles and caravans to determine damage costs
  • Negotiate cost-effective methods of claim settlement in accordance with policy conditions, manufacturers' repair specifications, and quality expectations
  • Provide consistent and efficient repair management practices within measured service and cost targets
  • Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions
  • Adhere to the Motor Vehicle Insurance and Repair Industry Code of Conduct

You will be expected to provide exceptional customer service to RAC's members and stakeholders, overcoming objections and handling disputes and complaints at first point of contact.

Requirements:
  • Rlevant trade qualifications in Panel Beating or Spray Painting
  • At least 2 years post-apprenticeship experience in the motor vehicle repair industry
  • Strong customer service, negotiation, and communication skills
  • Demonstrated analytical and problem-solving skills
  • Flexibility and enthusiasm in a professional work environment
  • A current and unrestricted driver's license
About the Role:

This is a fantastic opportunity to join our team and make a real difference in the lives of our members. As a Senior Motor Vehicle Assessor, you will have the chance to use your expertise and experience to deliver exceptional results and provide excellent customer service.

What We Offer:
  • A competitive salary of approximately $85,000 - $110,000 per annum, depending on experience
  • A comprehensive training program to help you develop your skills and knowledge
  • A dynamic and supportive work environment that values your contributions and well-being
  • The opportunity to work in a purpose-led organization that gives back to the WA community
  • A range of benefits, including free roadside assistance, discounts on RAC products and services, and opportunities for community engagement and corporate volunteering


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