Motor Assessor

3 weeks ago

Welshpool, Australia Royal Automobile Club of WA Full time

We have an opportunity available for a Motor Assessor to join our Motor Assessing team based predominantly in the North Metro Region of Perth, with opportunity to also work from home.

This role will require you to use your technical expertise to assess motor vehicles along with your exceptional customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.

What will you be doing?
- Assess damaged motor vehicles and caravans and determine damage costs
- Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
- Provide consistent and efficient repair management practices within measured service and cost targets
- Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
- Advise and review assessment reports to validate assessment of quantum position and settlement decisions
- Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
- Provide exceptional customer service to members and stakeholders exceeding expectations
- Overcome objections and handle disputes and complaints at first point of contact

What are we looking for?
- Relevant trade qualifications in Panel Beating or Spray Painting mandatory
- Certificate IV in Vehicle Loss Assessing or equivalent post-apprenticeship experience in the motor vehicle repair industry
- Outstanding customer service, negotiation and communication skills
- Demonstrated analytical and problem-solving skills
- Flexibility and enthusiasm in a professional work environment
- Must have a current and unrestricted drivers license
- Quoting or assessing experience within the smash repair industry
- Commitment to putting members at the centre of everything you do

What can we offer you?
- Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

BetterJourneysRAC

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