Highly Skilled Technical Support Specialist

5 days ago

Alice Springs, Northern Territory, Australia beBeeAdministrator Full time $90,000 - $120,000

**Job Title:** Hardware System Administrator

We are seeking a skilled Hardware System Administrator to join our team. As a key member of our Incident and Service Request Response Team, you will be responsible for receiving and responding to service requests and problems reported by customers and escalated from Tier 1.

The successful candidate will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to 24x7 operations.

Key Responsibilities:
  • Communicate with customers and technical components to fully understand the incident, service request or problem.
  • Research problems by accessing internal and external knowledge databases.
  • Perform hardware troubleshooting, repair, replacement, and incident resolution.
  • Ensure performance meets established Performance Requirement Standards.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
  • Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
  • Assist with property and asset management.
  • Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
Requirements:
  • TS/SCI with Polygraph is required.
  • BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience, or additional years of experience in lieu of degree.
  • Security+.
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to carry/lift 30 pounds of equipment.
Benefits:

This role offers the opportunity to work in a challenging, dynamic setting and to be part of a collaborative team. The ideal candidate will be able to demonstrate resourcefulness, flexibility, and adaptability in a rapidly changing environment.

What We Offer:

We are committed to providing our employees with opportunities for growth and development. If you are looking for a challenging and rewarding career, please apply for this position.

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