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Highly Skilled Hardware Administrator
3 weeks ago
This role is perfect for a highly skilled individual who can administer hardware systems in a collaborative and dynamic environment.
The successful candidate will be responsible for communicating with customers and technical components to fully understand incidents, service requests, or problems.
Key responsibilities include:
- Researching problems by accessing internal and external knowledge databases.
- Performing hardware troubleshooting, repair, replacement, and incident resolution.
- Ensuring performance meets established Performance Requirement Standards.
- Facilitating technical communications between operations and development staff.
- Distributing defect reports and system data collected during anomaly investigations.
- Planning and coordinating maintenance activities, performing upgrades, and supporting the transition and acceptance of new and modified systems.
- Analyzing customer problems and implementing appropriate corrective action to initiate a repair and return to service in the field.
- Assisting with property and asset management.
To be considered for this position, you must meet the following qualifications:
- TS/SCI with Polygraph clearance is required.
- Bachelor's degree and 4-8 years of prior relevant experience, or Master's degree with 2-6 years of prior relevant experience, or additional years of experience in lieu of degree.
- Security+ certification.
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a fast-paced, collaborative team environment.
- Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications:
- Working knowledge of ServiceNow/HelpNow.
- Experience with shift work supporting 24x7 mission operations.
- Experience in working with, collaborating with system users and customers.
- Ability to be flexible and quickly adapt to changing situations.
- Ability to demonstrate resourcefulness.
We value innovative thinkers who thrive in dynamic environments. This role offers the opportunity to make a real impact and contribute to a challenging and rewarding project.
