Technical Support Specialist

20 hours ago

Brisbane, Queensland, Australia beBeeTechnicalExpert Full time $98,765 - $123,456
Job Description

As a technical expert, you will provide remote and on-site services to internal corporate users, ensuring they have the technology and connectivity needed.

This role requires excellent customer service and user support as you troubleshoot problems and advise on the appropriate action.

Key Responsibilities:

  • Triage, respond, and resolve tickets via phone, email, or in person.
  • Deliver an outstanding customer experience.
  • Provide support to employees over the phone, via email, or in person, resolving their computing issues within agreed SLAs.
  • Update software and hardware to maintain strong IT security.
  • Redirect problems to appropriate resources and teams as required.
Required Skills & Qualifications

Qualifications:

  • Information Technology or a related qualification.
  • ITIL Foundation Certificate.
  • Knowledgeable in ticket management systems like Freshdesk/Freshservice.
  • Proficient in Microsoft Windows and/or MacOS system administration.

Experience:

  • At least 5 years of proven experience in a similar role.
  • Proficient in dealing with high-touch/VIP/C-Suite users.
  • Intermediate problem-solving and technical troubleshooting skills.
  • Solid understanding of computer hardware, operating systems, networks, and software applications.

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