Service Excellence Leader
5 days ago
About Us:
We strive to deliver exceptional guest experiences through seamless service and operation excellence.
Our Hotel Service Operations Manager plays a pivotal role in overseeing daily hotel operations, ensuring smooth service delivery and guest satisfaction.
Key Responsibilities:
- Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and guest services.
- Maintain high standards of service quality and guest experience.
- Train, mentor, and manage hotel staff to ensure efficiency and excellent customer service.
- Handle guest inquiries, complaints, and special requests professionally.
- Monitor hotel occupancy, reservations, and operational performance.
- Work closely with department heads to optimize efficiency and revenue generation.
- Ensure compliance with health, safety, and hospitality industry regulations.
Requirements:
- Bachelor's degree or related field preferred.
- 3+ years of experience in hotel management or a related role.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Knowledge of hotel management software and industry best practices.
Benefits:
This is an exciting opportunity for experienced professionals looking to take on new challenges and contribute to our team's success.
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