Luxury Spa Professional

1 day ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
About the Role

Embark on an exciting new career path where your natural talent is celebrated. Our work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

As a Luxury Spa Professional, you will be responsible for delivering exceptional guest experiences while achieving departmental and hotel goals related to GEI (guest experience) and revenue targets.

Key Responsibilities:

  • Attending to and exceeding the needs and requirements of both guests and colleagues.
  • Reception duties, meeting and greeting guests and in accordance with luxury etiquette.
  • Selling and up-selling of spa services including merchandise, massage and beauty programs and assessments.
  • Regularly attend hotel and departmental training with a view to learning and having positive input.
  • Communicate and contribute ideas and thoughts to assist in improving services and the operation of the department and hotel.
  • Taking a leadership role in driving implementation and utilization of various tools as required for the benefit of the hotel.
  • Implementing and achieving all brand standards.
  • Knowing the spa competition and key points of differences that makes the department unique.
  • Being active in all revenue spheres including Retail and Services.

Benefits

  • Bonus plan
  • Dry cleaning on work clothes
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Brisbane and internationally recognised training programs
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great places to work' certified

We are committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other protected characteristic.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. Our guests soak it in and live each day with a mantra: Detox.Retox.Repeat.

If you're ready to create the energetic atmosphere that is magnetic to everyday disruptors around the world, then we invite you to explore a career with us.

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