Luxury Spa Operations Leader

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $110,000

About the Role: We are seeking a highly skilled and motivated Luxury Spa Operations Leader to join our team. As a key member of our management team, you will be responsible for overseeing all aspects of spa operations, ensuring exceptional facility standards are maintained at all times.

Key Responsibilities:

  • Oversee daily spa operations, maintaining high levels of service quality and guest satisfaction.
  • Lead, develop, and inspire a team of 5-10 receptionists to deliver outstanding service experiences.
  • Confidently sell memberships, packages, and services to meet and exceed revenue targets.
  • Plan and execute external lead generation strategies, including B2B outreach, local engagement, and events.
  • Manage recruitment, onboarding, and staff retention processes.
  • Deliver internal marketing campaigns and customer engagement activities.
  • Handle rostering, leave, and payroll processes.
  • Ensure procedural compliance and daily operational checklists are upheld.
  • Respond to customer feedback with professionalism and care.
  • Track, analyse, and report on performance metrics and team KPIs.

Requirements:
  • Proven experience in a leadership role within a spa, wellness centre, health club or similar environment.
  • Strong sales performance history in a KPI-driven setting, with a natural drive to exceed targets and grow revenue.
  • A lead generation mindset with the ability to build rapport, influence others, and convert interest into memberships.
  • Outstanding communication skills—you listen well, respond with empathy, and communicate with clarity and confidence.
  • A customer-first approach, always striving to deliver exceptional outcomes and memorable service.
  • A solution-focused leadership style, capable of managing challenges calmly while supporting a high-performing team culture.
  • A growth mindset and genuine passion for health, recovery and wellness—you live and breathe what we do.
  • Professional standards in appearance, reliability, punctuality, and personal conduct.
  • Tech confidence, with the ability to learn new systems and manage operational software and compliance processes.
  • Current First Aid & CPR certification, or willingness to obtain, and full working rights.

Benefits:
  • A thriving company culture that values employee growth and development.
  • Career advancement opportunities through our Future Leaders program.
  • Free gym membership to all locations.
  • Discounts on supplements, apparel, and café products.
  • Access to spas at discounted rates.
  • Birthday Leave – have your birthday off, and get paid for it.
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply: Please submit your resume and a cover letter explaining why you want to work with us and what you can bring to our team.

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