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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic Solutions Team at Stryker Australia Pty Ltd. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Investigate and respond to incoming email queries in a timely and strategic manner, striving to exceed customer expectations.
  • Collaborate with cross-functional teams to address complex customer issues and implement sustainable solutions.
  • Participate in brainstorming sessions and process improvement initiatives to enhance operational efficiency and customer experience.
  • Embody a customer-centric mindset, demonstrating a commitment to understanding and meeting customer needs.
Requirements
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective customer solutions.
  • Excellent communication skills, with clear and concise verbal and written communication abilities.
  • Customer-centric mindset, with a drive to deliver exceptional service and meet customer needs.
  • Team player mentality, with a collaborative approach to working with teammates and other departments.
  • Experience in implementing process improvements, with a demonstrated track record of identifying inefficiencies and implementing changes.
  • Adaptability, with the ability to thrive in a fast-paced environment with changing priorities and business needs.
What We Offer
  • Work from home (up to 100%)
  • Ongoing training and opportunities for career progression
  • Paid Parental leave schemes
  • Volunteer Day
  • Engagement Day
  • Onsite gym available in most offices
  • Being part of one of the world's largest and most recognizable brands
  • Excellent team culture – we have fun whilst we work
  • A Leader who will support & guide you throughout your career
  • Access to employee benefits including health care, financial wellbeing & insurance
  • Access to our career and self-development program from day one
  • Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes