Humanitarian Settlement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCaseManager Full time $90,000 - $118,000
Job Summary

This is a highly rewarding opportunity to work as a Case Manager, delivering holistic case management services under the Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants.

You will be responsible for providing expert support to clients, helping them build skills for social and economic well-being. This includes managing caseloads, coordinating services, and developing knowledge of the wider HSP program and SSI's contractual requirements.

Key Responsibilities
  • Casework Management: Be the central point of contact for clients, providing manage coordinate and facilitate Immediate Deliverables Foundation Settlement Services including English Education and Employment housing and orientation components of the HSP program
  • Needs Assessment and Review: Review and update pre-arrival needs assessments conducted through SSI's initial assessment process based on updates/additional information
  • Client Progress Tracking: Maintain regular contact with clients to track progress against the CMP record achievements and/or completion reassess Client needs and goals and amend the CMP accordingly and seek Client feedback about their experiences
  • Program Knowledge and Compliance: Develop knowledge and understanding of wider HSP program and SSI's HSP contractual requirements through SSI Policy and Procedures and relevant HSP documents ensuring that compliance requirements are met at all times
Requirements
  • Education: Diploma of Community Services Case Management or Bachelor of Applied Sciences Community Services or an equivalent alternate qualification
  • Skill Requirements: Ability to manage high needs caseload and ensure client needs are met, ability to build rapport and trust with client group, ability to work under pressure Maintaining stable performance under pressure and/or opposition such as time pressure or job ambiguity
About Us

We take an integrated approach to how everyone can thrive within the community in which they live and the wider Australian society supporting children young people and families people living with disability asylum seekers refugees and migrants.

We have programs include facilitating employment multicultural foster care creating community engagement advocacy influencing government and international affairs and provide though leadership within our sector nationally and globally.

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