HSP Case Manager

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About You

The HSP Case Manager delivers holistic case management under the Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants, helping them build skills for social and economic well-being. Acting as the central point of contact, the Case Manager oversees tailored, needs-based support and coordinates with clients and service providers. Clients are classified into Tiers 1 to 3 based on their needs. Most will be Tier 1 or 2, receiving standard services. Tier 3 clients, requiring intensive support, are approved by DHA. This role focuses on delivering HSP services to Tier 1 and 2 clients.

Responsibilities:

- Be the central point of contact for the Client
- Provide, manage, coordinate and facilitate Immediate Deliverables, Foundation Settlement Services (including English, Education and Employment), housing and orientation components of
- Review and update pre-arrival needs assessment (including Proposer needs assessment, where available) conducted through SSI's initial assessment process based on updates/additional information
- Maintain regular contact with clients to (i) track Client progress against the CMP, (ii) record achievements and/or completion, (iii) reassess Client needs and goals and amend the CMP accordingly and (iv) seek Client feedback about their experiences.
- Develop knowledge and understanding of wider HSP program and SSI's HSP contractual requirements through SSI Policy and Procedures and relevant HSP documents, ensuring that compliance requirements are met at all times.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

- Diploma of Community Services (Case Management); or Bachelor of Applied Sciences (Community Services) or an equivalent alternate qualification
- Ability to manage high needs caseload and ensure client needs are met;
- Ability to build rapport and trust with client group;
- Ability to work under pressure - Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity);

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday, 30 th July 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.

Job details

Job family Qualified Case Worker (Not Elsewhere Classified)

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