IT Support Professional

4 days ago


Perth, Western Australia Vero Insurance Full time

Job Summary:

We are seeking an IT Support Professional to provide exceptional technical support to our customers. The successful candidate will have a strong background in desktop and mobility technologies, excellent customer service skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide personalized technical support to customers at both first and second levels.
  • Assist customers across all levels of the organization, ensuring a seamless support experience.
  • Offer mobility support for various devices, including troubleshooting app installations and connectivity issues.
  • Handle desktop and application support, as well as peripheral and hardware assistance.
  • Provide expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
  • Support core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
  • Collaborate with incident management in Service Now and assist new starters with their technology setup.
  • Work alongside the IT Service Desk and SmartBar team to restore service efficiently.

Requirements:

  • Experience working in a first or second level IT support role for 1 year minimum.
  • Demonstrated Customer Service skills with a strong focus on the customer.
  • Experience supporting mid to executive level customers.
  • Qualification in Information Technology (desirable).
  • Demonstrate in-depth knowledge of Desktop, Mobility, and Peripheral technologies.
  • High level of oral and written communication skills.
  • Experience supporting meeting room and VC technology.
  • A good understanding of infrastructure platforms and technologies.
  • Strong technical background with a high level of troubleshooting skills.

What We Offer:

  • Employee rewards and discounts.
  • Study support for career development.
  • Parental leave for eligible employees.
  • Wellness initiatives for health and financial wellbeing.


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