IT Support Professional
4 days ago
Job Summary:
We are seeking an IT Support Professional to provide exceptional technical support to our customers. The successful candidate will have a strong background in desktop and mobility technologies, excellent customer service skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide personalized technical support to customers at both first and second levels.
- Assist customers across all levels of the organization, ensuring a seamless support experience.
- Offer mobility support for various devices, including troubleshooting app installations and connectivity issues.
- Handle desktop and application support, as well as peripheral and hardware assistance.
- Provide expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
- Support core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
- Collaborate with incident management in Service Now and assist new starters with their technology setup.
- Work alongside the IT Service Desk and SmartBar team to restore service efficiently.
Requirements:
- Experience working in a first or second level IT support role for 1 year minimum.
- Demonstrated Customer Service skills with a strong focus on the customer.
- Experience supporting mid to executive level customers.
- Qualification in Information Technology (desirable).
- Demonstrate in-depth knowledge of Desktop, Mobility, and Peripheral technologies.
- High level of oral and written communication skills.
- Experience supporting meeting room and VC technology.
- A good understanding of infrastructure platforms and technologies.
- Strong technical background with a high level of troubleshooting skills.
What We Offer:
- Employee rewards and discounts.
- Study support for career development.
- Parental leave for eligible employees.
- Wellness initiatives for health and financial wellbeing.
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