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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Remote Staff Full time
About the Role

Remote Staff is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients via email.

Key Responsibilities
  • Monitor and Respond to Incoming Emails
    • Respond to customer inquiries in a timely manner, with an expected response time of less than 10 minutes.
    • The company will provide the exact response details, and you will simply cut and paste the response to the email client.
  • Customer Support Rep Task
  • Diagnose Email Subject and Body for Keywords
  • Login to the Company's Support Website
    • If you find a resolution, you will copy and paste the response in the email response to the customer.
    • If you cannot find a resolution, you will create a new support ticket and provide the required information.
Requirements
  • Experience in Customer Service
    • At least 1-3 years of experience in customer service, specifically in email support.
  • Technical Skills
    • Experience with Microsoft Outlook web.
    • Good to excellent communication skills.
    • Fluency in English.
    • Experience or familiarity with international freight forwarding (all models).
    • Experience or familiarity with logistics.
    • Computer savvy and online abilities.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Ability to cope with stressful situations and meet deadlines with limited guidance.
What We Offer
  • 100% Work from Home
  • Competitive Compensation
  • 100% Coverage on Government Contributions Remittance