Training Expert

2 days ago

Sydney, New South Wales, Australia beBeeTrainer Full time $100,000 - $120,000
Technical Training Specialist

The Technical Training Specialist is responsible for delivering exceptional customer experiences by training staff on processes relevant to their roles.

Key Responsibilities:

  • Deliver technical training to staff with in-depth knowledge of SG Fleet products and functions.
  • Consult with stakeholders to identify and develop team knowledge on initiatives, products, and industry insights.
  • Design and deliver technical training across all SG platforms, ensuring learning outcomes are achieved.
  • Use various training methods to increase competency and efficiency.
  • Assist with change management and deliver platform training.
  • Partner with the Customer Experience team to improve NPS initiatives.
  • Maintain training records and create training content and assets.
  • Upskill and provide training solutions based on customer feedback.
  • Identify training needs through operational process spot checks.

Requirements:

  • Qualifications in a relevant discipline.
  • Knowledge of SG Fleet's operating platforms.
  • Excellent communication skills and attention to detail.
  • Leadership and stakeholder management experience.
  • Adaptability in a fast-paced environment.
  • Ability to create training plans and materials, and train individuals and teams.
  • Computer literacy.
  • Ability to work autonomously and manage resources effectively.
  • Experience in designing learning and assessment materials is desirable.

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