Senior Regulatory Governance Specialist
3 days ago
Are you a motivated professional looking to take your career to the next level? We are seeking an experienced Senior Regulatory Governance Specialist to join our team in Sydney CBD.
The successful candidate will lead a specialist assessment team, providing sound advice and direction to ensure consistent risk-based decisions. This is a fantastic opportunity for someone passionate about maintaining the integrity of the NSW health system and protecting public health and safety.
We offer a competitive salary range of $116,211 - $128,061 plus superannuation and annual leave loading. Additionally, you will have access to flexible working arrangements, including a hybrid work from home/office model, and a great office location close to Surry Hills and Central Station.
About the Role:
- Lead a specialist assessment team with carriage of specific types of complaints and provide sound advice and direction to ensure consistent risk-based decisions which are timely and customer centric.
- Ensure consistent and effective risk-based triaging and/or management of complaints, with direct accountability for the processes, practices and outcome decisions for medium risk complaints.
- Review and authorise relevant information requests to health practitioners, consumers, and health organisations.
- Provide advice and mentorship to team members to strengthen their professional development.
About You:
- Prior experience working for a complaints handling entity, regulatory agency or independent oversight/review agency is highly desirable.
- You must be able to carry out your duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles of the HCCC and public sector values and code of ethics and conduct.
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