Senior Regulatory Advisor

7 days ago

Sydney, New South Wales, Australia Whizdom Recruitment Full time

Job Title: Senior Regulatory Officer

About the Role:

As a Senior Regulatory Officer, you will play a key role in managing complex cases and ensuring members of the public have access to information and privacy. You will develop and implement approaches to identify and resolve issues promptly and effectively.

Key responsibilities include:

  • Developing, maintaining, and implementing legal precedent and knowledge databases to support service delivery objectives.
  • Planning, prioritizing, and managing a caseload of files within set timeframes to achieve quality outcomes and organizational goals.
  • Conducting preliminary inquiries, interviews, and onsite assessments in a professional manner, and preparing regulatory reports and recommendations.
  • Providing regular reports and advice to the Manager Investigation and Review and Director Investigation and Reporting on the status of complaints, investigations, and regulatory initiatives.
  • Maintaining effective working relationships with complainants and agencies through regular liaison and consultation.
  • Supporting the achievement of timeliness and quality standards by all team members to meet the challenges of a high volume, complex work environment.
  • Performing administrative and system activities to ensure the effective functioning of the team.
  • Preparing project proposals and defining scope and goals in measurable terms, and undertaking projects to facilitate improved agency compliance with legislative obligations.

Requirements:

  • Managing a caseload and projects effectively, and continually prioritizing work to ensure time and quality standards are achieved.
  • Attending to complex case management issues, coaching, supervising, and providing timely, constructive, and objective feedback to team members.
  • Communicating regularly with external parties, including senior position holders, to identify and facilitate early resolution on sometimes sensitive and controversial issues.
  • Local Government and/or legal experience is preferred.

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