Luxury Hotel F&B Operations Manager

17 hours ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Exciting Opportunity at Shangri-La Cairns

We are seeking a seasoned Food & Beverage Team Leader to join our Leadership Team, dedicated to delivering exceptional service and driving revenue growth in our 5-star hotel.

About the Role

As a key member of our F&B Department, you will oversee daily operations across designated service areas, ensuring seamless customer experiences and maximizing profits. This role encompasses:

  • Managing The Backyard - our Waterfront Restaurant, Bar, and Garden area;
  • Leading teams in The Kiosk, Pool Bar, Conferences, and Events;

You will work closely with our Supervisor/Manager to ensure smooth opening and closure procedures.

About You

To succeed in this position, you will need:

  • Proven experience as a Team Leader or in a leadership role;
  • A comprehensive understanding of F&B offerings and processes;
  • The ability to maintain high standards of professionalism and presentation;
  • Excellent communication and problem-solving skills;
  • Flexibility to work various shifts, including mornings, afternoons, evenings, weekends, and public holidays;
  • A valid RSA Certificate and Australian working rights;
  • Experience in processing payments and handling cash transactions;
  • High motivation and energy to deliver exceptional guest experiences;
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: $80,000 - $110,000 per annum;
  • Career progression and development opportunities within our international company;
  • Accommodation discounts and access to our staff canteen;
  • Shangri-La Academy for professional development and learning;
  • Dry cleaning allowance and duty meals;
  • Discounted city car parking and CBD location on the waterfront;
  • Other staff discounts and offers;

If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, please submit your resume and covering letter detailing your relevant experience.



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