Customer Experience Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeEventLeader Full time $80,000 - $120,000

Key Responsibilities:

  • Supervise a team to deliver exceptional client service and event coordination.
  • Oversee event logistics, ensuring seamless execution from booking to pre-delivery.
  • Drive process improvements to streamline operations.
  • Collaborate across the organisation to meet client event delivery needs.

About This Role

We're seeking a calm, organised leader who can prioritise, plan, and coach a dynamic team in a high-volume service environment. Event management experience is desirable, but not essential if you enjoy developing people, working with details, solving challenges on the go, and ensuring seamless client experiences.

Favourite Parts Of The Job

Developing a team of experts to deliver outstanding client events

Making a real impact by driving process improvements and system enhancements

Becoming an expert in business events and client management while positioning yourself for further progression as a people leader or within Operations.

Job Requirements

A minimum of [X] years of leadership experience in customer-facing roles

Proven ability to develop and motivate teams to achieve high-quality results

Excellent communication and interpersonal skills

Ability to work collaboratively across different departments

Knowledge of business operations and processes

Skills in project planning, budgeting, and time management

Benefits

This role offers competitive salary and benefits package

Opportunities for career advancement and professional development

Flexible work arrangements to suit your lifestyle

A supportive culture where no two days are the same

How To Apply

Please submit your application via our website, including your CV and cover letter outlining why you'd be a good fit for this role.

  • Customer Experience Team Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $130,000

    We are seeking a dedicated and results-driven Team Leader to join our growing organisation.About the RoleLead daily customer service operations, manage team schedules, leave planning, and resource coverage.Foster a positive team culture through open communication, lead regular team meetings, and facilitate collaboration across teams.Coach and support team...

  • Customer Experience Team Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

    Job TitleA key aspect of this role is to lead a team and oversee the delivery of exceptional customer experiences.The work environment is dynamic, with no two days being the same. Your passion for quality, presentation, and customer service will be essential in driving results.You'll need commercial acumen, leadership, and coaching skills to manage a team...

  • Customer Experience Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Leading a team of customer service professionals requires exceptional leadership skills and the ability to provide top-tier service.Key Responsibilities:Coach and develop teams across customer serviceManage all escalations both internally and with clientsAnalyze performance and implement improvements to systems and processesEnsure excellent relationships...

  • Customer Experience Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $125,000

    Customer Experience LeadWe're seeking a seasoned professional to drive customer satisfaction and business growth. As part of this role, you'll play a crucial part in delivering an exceptional experience to key merchants.Key responsibilities include:Collaborating with cross-functional teams to drive business outcomes and customer loyaltyDeveloping and...

  • Customer Experience Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeBeauty Full time $55,000 - $70,000

    At Sephora, we empower the ExtraOrdinary in each of us by expanding the way the world sees beauty.We are part of a global luxury goods conglomerate, with 35 stores and an online platform in Australia and New Zealand.The head office is based in Sydney CBD. As Floor Manager (Senior Beauty Advisor), you will support the Store Manager and Assistant Store Manager...

  • Senior Customer Experience Lead

    14 hours ago

    Sydney, New South Wales, Australia beBeeService Full time $100,000 - $160,000

    Job OpportunityA leading FMCG company seeks a Senior Customer Service Manager to lead its customer service function. This role involves understanding internal targets and combining them with key customer needs efficiently, collecting feedback, and managing relationships with major retail grocery customers.The ideal candidate will have professional experience...

  • Exceptional Customer Experience Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeResponsiveness Full time $100,000 - $133,333

    Customer Service Excellence ManagerThe ideal candidate will be responsible for delivering exceptional customer service through effective team leadership and process optimization.This role requires a strong advocate for customer needs, representing customers and users in support processes, product development, and customer success management functions.Key...

  • Empower Customer Experience Teams

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Customer Experience Coach RoleWe are seeking a Customer Experience Coach to lead our contact centre teams and empower them to deliver exceptional customer experiences.This is an exciting opportunity for a seasoned leader or coach to make a real impact in a fast-growing organisation.Key Responsibilities:Develop and implement coaching programs that lift...

  • Customer Experience Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeDataDriven Full time $80,000 - $120,000

    This is a Customer Experience Specialist role based in Sydney, NSW.Role Seniority – mid level, juniorAbout the RoleThe customer experience team is dedicated to delivering seamless and impactful experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a data-driven professional...

  • Customer Experience Team Leader

    5 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $95,000 - $110,000

    **Job Title:** Customer Experience Team LeadWe are seeking an experienced professional to lead our high-performing customer experience team. The successful candidate will have a proven track record in coaching, motivating and supporting teams to deliver world-class service.Key Responsibilities:Become an inspiring brand ambassador for the company, the team...