Empower Customer Experience Teams

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time
Customer Experience Coach Role

We are seeking a Customer Experience Coach to lead our contact centre teams and empower them to deliver exceptional customer experiences.

This is an exciting opportunity for a seasoned leader or coach to make a real impact in a fast-growing organisation.

Key Responsibilities:

  • Develop and implement coaching programs that lift capability and performance.
  • Partner with team leaders to identify development needs and drive continuous improvement.
  • Use customer feedback, quality audits and analytics to elevate service delivery.
  • Be a passionate advocate for a people-first culture across the business.
  • Contribute to key initiatives across customer experience, quality, training and compliance.

Requirements:

  • 3+ years' experience in leadership or coaching roles within contact centres, customer experience or financial services.
  • Strong knowledge of quality assurance, service excellence and performance coaching techniques.
  • Proven ability to drive engagement, influence outcomes and foster high-performing teams.
  • Experience in operational coaching, training facilitation or team development will be highly regarded.

What We Offer:

  • The chance to lead with purpose and build capability at scale.
  • A collaborative and dynamic work environment.
  • Ongoing opportunities for growth and development.

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