Customer Experience Team Lead

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $130,000

We are seeking a dedicated and results-driven Team Leader to join our growing organisation.

About the Role
  • Lead daily customer service operations, manage team schedules, leave planning, and resource coverage.
  • Foster a positive team culture through open communication, lead regular team meetings, and facilitate collaboration across teams.
  • Coach and support team members through regular feedback and performance reviews, handle escalated queries, and support service delivery excellence.
  • Onboard and train new hires, identify development opportunities, and celebrate team and individual successes.
  • Coordinate recruitment efforts with hiring partners and internal stakeholders, identify and implement improvements to drive service efficiency and quality.
Your Skills and Experience
  • Demonstrated ability to lead and develop teams, build trust with team members, provide constructive feedback, and maintain a positive, service-oriented culture.
  • Experience managing direct reports, leading project teams, or mentoring junior team members.
  • Track record in identifying inefficiencies in customer care workflows and taking initiative to streamline operations, reduce response times, and improve the overall customer experience.
  • Candidate must have a high-level understanding of delivering exceptional service across multiple channels.
  • Excellent organisational and time management skills, with the ability to prioritise tasks, manage competing demands, and support team coverage during high-volume periods.

This is a fantastic permanent leadership opportunity working with a collaborative team, with long-term growth and development opportunities.

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