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Systems Change Implementation Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeChange Full time $145,600 - $183,800
IT Change Management Specialist

The Private Cloud IT Change Manager will lead and coordinate the implementation of changes across IT systems, software, and infrastructure.

This role is critical in ensuring that all changes to Production technology systems and services are executed smoothly, efficiently, and with minimal disruption to business and client operations.

Key Responsibilities
  • Develop and Execute a Comprehensive Change Management Strategy: Aligning to current IT Service Management (ITSM), Managed Services Provider (MSP) and Cloud project requirements while adhering to global policies and processes, certified under ISO 27001.
  • Implement Local Change Process: Complementing and leveraging the SS&C Enterprise Change Framework (ECF).
  • Serve as Key Liaison between Cross-Functional Teams: Ensuring smooth technology adoption by aligning workflows, promoting consistent knowledge sharing, and delivering change initiatives that build stakeholder capability and readiness.
  • Own the IT Change Process: Facilitating Change Advisory Board (CAB) meetings, governing the presentation, assessment, and approval of Change Requests.
  • Perform Detailed Change Impact Assessments: Readiness evaluations, and risk mitigation strategies across business and technical streams supporting general business items and Private Cloud migration initiatives.
  • Collaborate Closely with Project Managers, Solution Architects, and Business SMEs: Synchronizing change efforts with technical delivery.
  • Monitor and Report on Change Performance Metrics: Success rates, change-related incidents, and continuous improvement.
  • Support Ongoing Bluedoor and Private Cloud Migration Change Events: Utilizing the newly defined change management process.
  • Act as Gatekeeper to Production: Ensuring no unauthorized change impacts production environments while enabling efficient and controlled delivery of fixes.
  • Champion Change: Addressing resistance, promoting adaptability, gathering stakeholder feedback, and driving continuous improvement to sustain change.