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As a Senior Customer Success Manager, you will play a pivotal role in empowering front-line workers to drive operational excellence and take ownership of their safety and well-being.
Our technology platform provides leaders with the visibility needed to make informed decisions that improve safety, quality, and efficiency.
This position requires a strategic partner who can understand customers' business objectives and challenges to drive success.
- Serve as a trusted advisor to Enterprise customers in Manufacturing industry.
- Understand customers' business objectives and challenges to drive success.
- Own customer retention and reduce churn risk through proactive engagement.
- Identify growth opportunities within existing accounts and collaborate with Sales.
- Leverage industry knowledge to provide tailored insights and recommendations.
We are seeking an experienced professional with:
- 10+ years of work experience, 5+ years in a customer-facing role, preferably with Enterprise customers.
- 3+ years of industry experience in Manufacturing or managing Enterprise customers in those industries.
- Strong ability to build executive relationships and drive business value for Enterprise customers.
