Payroll Operations Manager

3 days ago


Australia Ramco Systems Full time

Job Summary: We are seeking a highly skilled Payroll Operations Manager to join our team at Ramco Systems. As a key member of our payroll team, you will be responsible for ensuring the accurate, timely, and compliant delivery of payroll services to our customers in Australia and New Zealand.

Key Responsibilities:

  • Payroll Management: Oversee the end-to-end payroll process to ensure accurate and timely SLA adherence every payroll run for the customers managed.
  • Compliance and Risk Management: Ensure strict compliance with all relevant local, state, and federal regulations, as well as customers' organisational policies. Identify, assess, and manage the risks to payroll operations to ensure the account's success.
  • Service Delivery: Serve as the primary point of contact for clients regarding payroll services, addressing any issues or concerns promptly. Ensure that service level agreements (SLAs) are met and exceeded, delivering high-quality payroll services.
  • People Management: Assign processing team responsibilities and ensure clear roles, accountabilities, and performance expectations for all team members. Manage the team effectively to ensure successful payroll delivery.
  • Contractual/Commercial Management: Have a good understanding of the payroll contractual/commercial construct of the engagement. Manage the account in line with contractual SLAs and monitor Service Credits.

Requirements:

  • 10+ years of experience in Payroll Management/Operations.
  • Experience working on multiple Payroll & WFM systems like Oracle, ADP, Ceridian, Kronos.
  • Good Knowledge of Enterprise Agreements & HR/Employment Regulations & Policies.
  • Australia (must) and/or NZ Payroll Operations knowledge across multiple industries.
  • Australia/NZ Statutory Certification (APA/TAPS/NZAPA).
  • Strong interpersonal and communication skills at all levels.
  • Proven ability to lead payroll operations in onsite/offshore model.
  • Proven ability to function well in an environment that's undergoing transformation.
  • Reliance, Customer Centricity, Strong Collaboration skills, Leadership Acumen.


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