Channel Segment Manager
3 weeks ago
Today, Knauf is a leading manufacturer of modern insulation materials, drylining systems, plasters, and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools. With over 300 production facilities and sales organizations in more than 90 countries, 40,000 employees worldwide, and sales of 12.6 billion Euro, the Knauf Group is a major player in the market – in Europe, the USA, South America, Asia, Africa, and Australia.
About the Role:
Knauf is seeking an experienced Channel Segment Manager to join our sales team. This is a great opportunity to gain exposure in a high-performing business based in Camellia, NSW. Reporting to the Sales & Marketing Director, this role will strategically manage all participants within the Channel segment, focusing on both Reseller and Hardware partners.
This role aims to align with Knauf's strategic objectives for both aligned and non-aligned partners, maintaining market share while achieving targeted business outcomes. The Channel Manager will engage with key customer stakeholders to ensure compliance with agreements and operating parameters, partnering on opportunities and common goals through detailed account planning. Additionally, the position will liaise with internal teams to ensure service levels meet agreed standards and industry best practices.
Key Responsibilities:
Build and maintain strong multilevel relationships with decision-makers and identify opportunities for increasing sales within the existing customer base
Develop action plans for key projects in collaboration with state sales management
Plan and coordinate sales territory, call cycles, and project tracking
Address product quality and service issues promptly and conduct business transactions professionally and legally
Coordinate sale activities, project tracking, prepare and maintain detailed account plans, analyze market trends and future needs
Coordinate with distributors on product use and quality issues across a diverse range of products
Understand local building industry regulations to leverage Knauf's products effectively
Monitor competitor activity and market trends, reporting insights to management
Foster effective communication, provide and receive constructive performance feedback within the team and with external contacts.
Seek opportunities for personal and team development through training and experience
Requirements:
Minimum 5 years in the building industry, with knowledge of ERP and CRM systems (SAP, Salesforce preferred)
Proven ability to communicate effectively with large groups and a strong network within the commercial design and construction community
Must possess a current and valid driver license
Tertiary degree in Sales/Marketing or related discipline
Build and maintain mutually beneficial relationships and handle conflicts effectively
Empower and support team members through coaching, providing feedback, adapt and respond positively to change
Understand economic and social trends that impact the organization
Why Knauf?
Highly competitive remuneration package + company vehicle + phone & laptop
Sales incentive program
Yearly pay review
Strong career progression opportunities for motivated individuals
14-week Parental Leave (Primary Carer)
Great work-life balance
Employee Assistance Programs
Free Parking On-Site
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