Strategic Operations Director

3 weeks ago

Sydney, New South Wales, Australia Bolton Clarke Full time
About the Role

We are seeking an experienced Strategic Operations Director to join our team at Bolton Clarke, Australia's largest independent, not-for-profit aged care provider.

This is a brand new role within our organisation, and as a key member of our leadership team, you will play a critical role in shaping the future of our Home and Community Support business.

As a Strategic Operations Director, you will be responsible for developing and implementing Home and Community Support strategies, delivering individualised and customer-focused care, and building the Home and Community Support profile in Sydney.

Key Accountabilities
  • Champion the consumer-directed model of care in response to evolving customer expectations.
  • Establish and maintain strong relationships with internal and external stakeholders, including business partners, referrers, and residents.
  • Ensure visibility and availability throughout the office, fostering cross-functional collaboration to drive business outcomes.
  • Develop and implement systems and processes to ensure consistency of support functions across Home and Community Support business units.
  • Provide leadership and supervision for the day-to-day activities of the Home and Community Support team.
  • Assist the Home and Community Support Operations Manager in monitoring budgets, expenditure, and debtors.
About You
  • Bachelor's Degree in a business-related field, or significant experience deemed equivalent.
  • Strong financial insight, analytical problem-solving skills, and reporting capabilities within a service delivery framework.
  • Advanced business insight in a community services environment, including the ability to interpret financial and performance data.
  • Proven change management skills and ability to manage and influence performance.
  • Successful experience in managing government-funded community care packages, such as Aged Care Packages and CHSP.
  • Demonstrated knowledge and understanding of relevant legislative frameworks, standards, and government funding requirements.
  • Extensive leadership and people management skills, operating in a highly regulated and complex environment.
About Bolton Clarke

Bolton Clarke is dedicated to enabling, celebrating, and supporting older Australians to live and age positively. As Australia's largest independent, not-for-profit aged care provider, we have been caring for Australians since 1885. Our exceptional teams support over 130,000 people to live independently at home and across our 39 retirement living communities and 88 residential aged care homes.

We offer a range of benefits, including:

  • Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowance.
  • Reimbursement of $0.88 per km travelled when using your own vehicle.
  • Health Insurance discounts with Medibank.
  • Discount on selected car dealerships.
  • Fitness Passport Program.
  • Generous Employee referral program.
  • Free Flu Vaccinations.
  • Employee Assistance Program.
  • Travel and Flight benefits.

If you are a motivated and experienced professional looking to make a positive impact on the lives of older Australians, we encourage you to apply for this exciting opportunity.

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