Administrative Support Manager

1 day ago

Adelaide, South Australia beBeeHealthcare Full time $75,000 - $90,000
Job Title: Healthcare Operations Coordinator

We are seeking a highly skilled and experienced professional to lead and support our Medical Administration Team in delivering exceptional internal administrative services and patient experiences.

About the Role:

This is an exciting opportunity for someone who is passionate about women's health, has strong leadership skills, and is committed to continuous improvement initiatives. The successful candidate will be responsible for driving improvement of internal administrative services and patient experiences, mentoring team members, and streamlining administrative workflows.

Key Responsibilities:
  • Develop and implement strategies to improve internal administrative services and patient experiences
  • Mentor and coach team members to achieve high levels of performance and productivity
  • Streamline administrative workflows and develop new procedures, checklists, templates, and forms
  • Assist with recruitment, selection, and onboarding of new team members
  • Develop and deliver role-based Induction Training Programs
  • Plan, publish, and coordinate changes to rosters and back-fill roles as required
  • Oversee team administrative activities, provide support, and resolve issues
  • Coach and develop the skills, knowledge, and abilities of team members
  • Act as an administrative liaison for Doctors, Practitioners, and Midwives
  • Update settings and maintain administrative IT systems
  • Provide administrative reporting and recommendations
Requirements:
  • 3 years + supervisory experience in General Practice, Allied Health, or Specialist Medical Practice (OBGYN advantageous)
  • Experience streamlining workflows/developing procedures, checklists, and forms
  • Sound understanding of medical protocols, practices, and terminology
  • Excellent knowledge of patient experience principles, practices, and techniques
  • Knowledge of Medicare/Private fund billing & claims processes, & item numbers
  • Sound understanding of the Privacy Act as it relates to medical records
  • Understanding of obligations relating to employment/WHS&W legislation
  • Experience booking patients and rostering accordingly
  • An excellent command of English language and grammar (verbal and written)
  • Proficiency in Microsoft applications and flow-charting
  • Experience using medical software (Clinic to Cloud preferred)
Personal Attributes and Behaviours:
  • Genuine interest in women's health and knowledge of current issues
  • Committed to continuous improvement initiatives and innovating
  • High levels of emotional intelligence and empathy
  • Communicates with integrity, honesty, and transparency
  • Upholds standards of behaviour and service delivery - consistently does what's right
  • Collaborative team player who values the contributions of others
  • Consistently diligent approach to work and patient care
  • Strong sense of purpose and drive to achieve personal and team goals
  • Resilient and able to nurture resilience within the team
  • Ability to multi-task, prioritise effectively, and remain calm under pressure
  • An optimist with a strong desire and ability to create positive change
Qualifications and Due Diligence Requirements:
  • Certificate III or IV in Business Administration or Health Administration, or Management
  • Certificate IV in Training and Assessment or the Workplace Trainer Skill Set (advantageous)
  • Department of Human Services Working with Children Check (or willing to obtain)
  • National Police Check (or willing to obtain)
  • First Aid Officer (+CPR) and Emergency Warden (or willing to train)
  • Willing to undertake a Pre-Employment Medical
  • Have permanent work rights to live and work in Australia (No employer Sponsorship available)

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