Technical Operations Manager

6 days ago


Frankston, Australia South East Water Full time

About the Role

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At South East Water, we are seeking a highly skilled and experienced Technical Operations Manager to join our Applications Business Team as a Salesforce specialist. This is an exciting opportunity for a talented individual to drive business analysis, enhancements, testing, deployment, support, and administration across the Salesforce application.

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Key Responsibilities

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  • Drive Business Analysis and Enhancements: Collaborate with business stakeholders, IT teams, and industry partners to ensure operational needs are met and planned new features and capabilities are successfully delivered.">
  • Manage Application Software: Ensure that application software meets business requirements and goals, fulfils user requirements, and identifies and resolves systems issues.">
  • Analyse Business and Technical Opportunities: Analyse business and technical opportunities, risks, and problems to devise and implement application solutions.">
  • Configure and Monitor Applications: Manage technical configuration, performance, and reliability of selected applications.">
  • Support and Resolve Issues: Support and resolve application service desk tickets that have been escalated.">
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Requirements

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  • Experience with Salesforce: A minimum of three years of experience within Salesforce Service Cloud, Sales Cloud, Service Cloud Voice, Experience Cloud, Marketing Cloud, Omni Channel, and Amazon Connect.">
  • Hands-on Experience: Hands-on experience on the Salesforce Platform with the ability to build custom apps and objects, formula fields, Flows, SOQL queries, process builders, custom views, security, permissions management, and other content of a similar nature within the Salesforce platform.">
  • Strong Communication Skills: Strong communication and interpersonal skills and a proven track record in successful stakeholder engagement.">
  • Application Management: Understanding of application management principles and lifecycles, with the ability to assess and prioritise workload.">
  • Software Development: Experience with Software Development and Testing principles and processes.">
  • BPMN and ISO Standards: Experience with business process modelling and BPMN, familiarity with common ISO quality and safety management standards, and Enterprise Information Architecture principles and master data management techniques.">
  • Additional Requirements: Australian citizenship or permanent residency and exposure to MS Windows Server and SQL Server.">
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About Us

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South East Water is a dynamic organisation committed to environmental initiatives and sustainability. We cultivate a culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.

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What's in it for You?

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  • Competitive Salary: The remuneration package for this role includes a salary of $123,000 per annum, plus superannuation benefits.">
  • Flexible Working Arrangements: Enjoy flexible working arrangements, including hybrid work options and leave purchasing.">
  • Benefits Package: Our comprehensive benefits package includes life insurance, salary continuance, 15 weeks paid parental leave, paid superannuation on eligible portions of unpaid parental leave, additional leave offerings, and more.">
  • Diversity and Inclusion: We are deeply committed to Diversity, Inclusion, and Belonging, encouraging applications from diverse candidates.">
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