Food Service Ambassador

1 week ago

Perth, Western Australia Accor Full time
Hotel F&B Attendant Role

About Mercure Perth

Mercure Perth is strategically situated in the heart of Perth city, offering convenient access to major shopping, entertainment, and nightlife areas. The hotel boasts 239 well-appointed rooms, as well as a restaurant, cafe, bar, heated rooftop swimming pool, spa, sauna, and gym. Our hotel caters to business guests with 6 modern meeting rooms, accommodating up to 350 delegates.

Your Key Responsibilities

As a Food & Beverage Attendant at Mercure Perth, you will focus on delivering exceptional guest experiences across our outlets and service periods. We seek a 'guest-obsessed' passionate F&B professional with Conferencing & Events experience who can think creatively and drive results.

  • Set up and break down events efficiently, ensuring seamless service across multiple function rooms and event spaces.
  • Warmly welcome guests to our food & beverage outlets, providing personalized service and attention to detail.
  • Demonstrate a thorough understanding of menu content, including any updates or promotional activities.
  • Manage customer accounts accurately within our POS system.
  • Prepare beverages or work as a barista/bartender as directed.
  • Foster consistent high-quality service.
  • Actively promote Mercure Perth and contribute to revenue growth initiatives within our food and beverage outlets.
  • Bring enthusiasm, passion, and charisma to every interaction.
  • Pursue innovative ideas and collaborate with the team.
  • Maintain stringent hygiene standards for food handling and presentation.
  • Promote a safe working environment by identifying hazards and advocating general WHS practices.
  • Be flexible and willing to work across other outlets as needed.

Qualifications and Requirements

To succeed in this role, you will need:

  • Responsible Service of Alcohol (RSA) certification.
  • Working Rights within Australia.
  • An entrepreneurial mindset and drive for conferencing and event operations.
  • Experience setting up, servicing, and breaking down events.
  • A willingness to adapt your availability to meet the demands of a 7-day operation, including public holidays.

What's in it for You

  • Access to exclusive employee benefit cards offering discounted rates worldwide.
  • Participation in learning programs through our Academies.
  • The opportunity to develop your skills and grow within your property and across the globe.
  • The chance to make a meaningful impact through our Corporate Social Responsibility activities.

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