Operational Efficiency Specialist

2 days ago

Melbourne, Victoria, Australia beBeeEventManagement Full time $110,000 - $140,000
Job Summary

This is a collaborative role that drives operational efficiency by aligning monitoring capabilities with customer and business needs.

Key Responsibilities:
  • Govern and continuously improve the Event Management framework, policies, and lifecycle across platforms, tools, and environments.
  • Work with engineering and operations teams to test, release, and optimize alerting capabilities—ensuring meaningful events lead to effective responses.
  • Define and maintain event recipes and correlation rules to reduce alert fatigue, improve incident response, and deliver operational efficiency.
  • Act as a key stakeholder in service development life cycle and change processes, ensuring operational acceptance and early life support of all new monitoring capabilities.
  • Drive collaboration across resolver groups, vendors, and delivery teams to align monitoring insights with problem management and risk mitigation.
  • Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
Requirements:
  • Solid understanding of Event Management, monitoring tools, and service alerting technologies.
  • 3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
  • Incident and Problem Management experience.
  • ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
  • Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
  • Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
  • Australian Citizenship required, with eligibility for security clearance.

Why this role?

This is an exciting opportunity to work on improving our operational readiness by driving monitoring capabilities forward. If you have experience in Event Management and a passion for delivering high-quality services, we encourage you to apply.

Bonus points if you have:

  • ITIL Expert certification
  • Experience with monitoring tools such as Prometheus, Grafana, and New Relic
  • Knowledge of cloud-based services and infrastructure

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