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Customer Success Professional
2 months ago
At Fuse Recruitment, we're seeking a dedicated Customer Success Manager to join our Sales & Marketing team. In this pivotal role, you'll be responsible for managing and enhancing relationships with our production customers, ensuring their needs are met while driving business objectives.
Key Responsibilities:
- Act as the main point of contact for select production customers, managing their accounts and ensuring timely responses to their requests.
- Convert customer forecasts into purchase orders, aiming to achieve a 55% forecast conversion to orders over a rolling 12-month period.
- Maintain up-to-date customer pricing to meet profit and margin requirements.
- Quote for existing customers and ensure profitability in line with company policy.
- Develop and manage an account management plan, overseeing the smooth operation of account managers within the production team.
- Coordinate customer satisfaction and order intake meetings, ensuring all customer communication is maintained according to the account management plan.
- Support the onboarding of new design projects into production and assist with the costing of manufacturing projects.
- Ensure compliance with quality management systems, statutory obligations, and environmental management activities.
Requirements:
- Experience in a customer-facing role, ideally within the electronics or manufacturing industry.
- Strong account management skills with the ability to develop and maintain customer relationships.
- Proficiency in CRM systems, preferably Salesforce, and familiarity with project management tools.
- Excellent communication skills and the ability to work collaboratively with cross-functional teams.
- A proactive approach with strong problem-solving abilities and attention to detail.
- Commitment to compliance with workplace health and safety, quality management systems, and environmental sustainability practices.
About Us:
Fuse Recruitment specializes in recruitment for the manufacturing industry, actively sourcing a variety of roles for a broad range of manufacturers. If you're looking for a new opportunity, we'd love to hear from you.
Ready to Take the Next Step?
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