Assistant Chief Concierge

4 weeks ago

Perth, Western Australia Pan Pacific Hotels Group Full time
{"title": "Concierge Role Overview", "content": "Key Responsibilities

As a key member of our hotel team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued customers.

Key Accountabilities:

  • Deliver outstanding customer service, responding promptly to guest inquiries and resolving issues in a timely and professional manner.
  • Maintain a strong presence in the hotel lobby, providing a warm welcome and ensuring a smooth check-in process for guests.
  • Collaborate with the Concierge team to provide personalized recommendations and services, exceeding guest expectations and driving loyalty.
  • Ensure all guest interactions are handled with empathy, respect, and a focus on delivering exceptional service.
Requirements

To succeed in this role, you will need:

  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A positive and proactive attitude, with a focus on delivering exceptional service and exceeding guest expectations.
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounted parking and meal options, as well as access to exclusive employee benefits.
About Us

Pan Pacific Hotels Group is committed to delivering exceptional guest experiences and creating a positive impact in our communities. We are proud to offer a diverse and inclusive workplace, where all employees are valued and respected.

", "lang_code": "en"}

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