Concierge and Guest Service Professional

3 weeks ago


Perth, Western Australia Glad Group Full time
Concierge and Guest Service Roles

We are seeking a highly skilled and experienced Concierge and Guest Service professional to join our team at Perth's leading premium retail centre in the heart of Karrinyup.

The Role:
  • Identify opportunities to enhance the level of service offered to tenants and visitors through the Service Desk and the Property as a whole.
  • Log, action, and monitor all service requests within the centre's Building Management electronic database, ensuring prompt and satisfactory resolution.
  • Manage all lost items within the centre.
  • Action customer feedback to drive continuous improvement.
  • Coordinate centre services, including presentation of display cases, notice boards, and other visual displays.
  • Process Gift Card Sales and assist with marketing events.
  • Manage incoming calls for Building Management and direct them appropriately.
  • Assist in Security Awareness initiatives.
About You:
  • Previous experience in concierge and customer service roles.
  • Intermediate computer skills.
  • Excellent attention to detail and customer service skills.
  • An open mind and enthusiastic approach to achieve exceptional service standards.

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We value diversity and seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.

We strongly encourage applications from Indigenous Australians.



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